How strongly 5 sources agree — expert labs and real owners, with community voices weighted heavier. Not one reviewer’s opinion; the pattern across all of them.
- SmartAdjust incline physically tilts the bike to simulate hills, activating hamstrings and glutes unlike flat spin bikes
- 24" HD touchscreen with swivel for off-bike workouts like yoga and strength training
- iFit integration with 10,000+ classes including stunning on-location scenic rides worldwide
- Customer service is notoriously poor, testers spent 12+ hours resolving a defective screen issue
- Nearly 200 lbs and difficult to move despite transport wheels
- iFit subscription required to unlock the best features (~$15/month or $144/year)
“While the customer service left a bad taste in my mouth, the working bike is spectacular.”OutdoorGearLab
What owners love
- SmartAdjust incline physically tilts the bike to simulate hills, activating hamstrings and glutes unlike flat spin bikes
- 24" HD touchscreen with swivel for off-bike workouts like yoga and strength training
- iFit integration with 10,000+ classes including stunning on-location scenic rides worldwide
- Narrow 150mm Q-factor mimics a real road bike feel
The recurring gripe
- Customer service is notoriously poor, testers spent 12+ hours resolving a defective screen issue
rabbit.reviews