rabbit.reviews74Consensus score
How strongly 4 sources agree — expert labs and real owners, with community voices weighted heavier. Not one reviewer’s opinion; the pattern across all of them.
Buy it if
- Virtual receptionist included on Mobile plan starting at $13.99/user/month
- Excellent call quality backed by decades of VoIP experience
- Unlimited domestic calling and SMS/MMS on base plan
Skip it if
- Advanced features like call recording and voicemail transcription require top-tier plan at $27.99/month
- AI capabilities still in development — lags behind RingCentral and Zoom
- Add-on menu can make total cost unpredictable
“depends on what kind of business you run but if you also need a crm, shape has ai that picks up calls and logs everything into your pipeline automatically. i was in a similar spot where i kept missing calls and tried a standalone receptionist tool first but then had to manually move everything into my crm anyway.”r/smallbusiness
What owners love
- Virtual receptionist included on Mobile plan starting at $13.99/user/month
- Excellent call quality backed by decades of VoIP experience
- Unlimited domestic calling and SMS/MMS on base plan
- Volume discounts available — 25 lines drops to $10.49/user/month
The recurring gripe
- Advanced features like call recording and voicemail transcription require top-tier plan at $27.99/month
- AI capabilities still in development — lags behind RingCentral and Zoom